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I paid for X hits but I haven't used them yet - why are you billing me again?

StatCounter upgrades are *time* based not *hits* based.

Payments are due each period whether or not the full log quota is used in the period. This is because the costs of maintaining an upgraded account occur on a time basis and are not related to the number of hits to your site.

Let's look at an example of a 10,000 upgrade for $19 per month. When you sign up for this upgrade, you sign up to pay $19 PER MONTH for a 10,000 log.

Note that the upgrade is NOT $19 PER 10,000 HITS. It's $19 PER MONTH.

Since the cost of providing increased server processing and database space to your account are recurring, billing must be periodically recurring also.

Answers to the majority of questions we receive can be found here in the knowledge base.